FiFi Select ships orders from Montreal, Quebec, Canada. This policy explains processing times, delivery, rates, and what to do if something goes wrong in transit.
1. Where we ship
We currently ship within Canada. If international shipping becomes available, eligible destinations and any duties/taxes will be shown at checkout.
2. Processing time
In-stock orders are typically processed within 1–3 business days (Monday–Friday, excluding Canadian statutory holidays observed in Quebec).
You will receive an order confirmation email after checkout.
When your order ships, we send a shipping confirmation with tracking when the carrier provides it.
3. Delivery estimates
Delivery times depend on destination, carrier, and season. Once shipped, many Canadian destinations arrive within several business days, but delays can occur during peak periods, severe weather, or carrier disruptions outside our control.
4. Shipping rates
Shipping rates are calculated at checkout based on destination, package size/weight, and selected method.
Free-shipping promotions, when offered, will be clearly shown at checkout or on the relevant campaign page.
5. Payment and secure checkout
We use encrypted checkout and trusted payment providers. Accepted methods appear at checkout and may include major credit cards and PayPal when enabled.
6. Address accuracy
Please double-check your shipping address before placing an order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided at checkout.
7. Damaged packages
If a package arrives damaged, please contact us within 48 hours of delivery at support@fifiselect.com with your order number and clear photos of the packaging and items. We will help arrange a replacement or refund as appropriate.
8. Lost packages
If tracking shows no movement for an extended period, contact us and we will investigate with the carrier. If a package is confirmed lost after our investigation, we will replace the order or refund you according to the circumstances.
9. Undeliverable packages
If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or expired pickup window, we may charge re-shipping fees for a second delivery attempt, or refund the product cost minus original outbound shipping where applicable.
