We want families to feel confident ordering from FiFi Select. This policy explains how returns, exchanges, and refunds work.
1. Return window
Unused items in original condition, with tags attached and in original packaging where applicable, may be returned within 30 days of delivery for a refund or exchange, subject to the exceptions below.
Wait for return approval and instructions before shipping anything back.
Pack items securely and ship them back as directed. Keep your tracking number.
3. Return shipping
If the return is due to our error (wrong item, defective item, or damage in transit reported promptly), we will cover reasonable return shipping.
For change-of-mind returns, return shipping costs are the customer’s responsibility unless a promotion states otherwise.
4. Non-returnable items
Items that have been washed, worn, damaged, altered, or are missing tags
Final-sale / clearance items clearly marked as non-returnable
Gift cards
Items returned without prior approval
5. Exchanges
Exchanges depend on available stock (for example, a different size). If your preferred size is unavailable, we will offer a refund or store credit.
6. Refunds
Approved refunds are issued to the original payment method after we receive and inspect the return.
Please allow several business days for processing after inspection, plus any additional time your bank or payment provider may need to post the credit.
Original outbound shipping fees are generally non-refundable, except where the return is due to our error.
7. Defective or incorrect items
If you receive a defective or incorrect item, contact us as soon as possible with photos. We will prioritize a replacement or refund.
