FiFi Select (“we”, “us”, “our”) operates fifiselect.com from Montreal, Quebec, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse, shop, create an account, or contact us.
We aim to comply with applicable Canadian privacy laws, including Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information), and other applicable federal and provincial requirements.
1. Who is responsible
FiFi Select is the organization responsible for the personal information collected through this website.
Identity and contact details — name, email address, phone number
Order and shipping details — billing/shipping address, order history, delivery notes
Account information — login credentials and preferences (if you create an account)
Payment information — processed by our payment providers (for example, Stripe/PayPal). We do not store full card numbers on our servers
Communications — messages sent through contact forms, email, or customer support
Technical data — IP address, browser type, device information, pages visited, and cookies needed for cart, security, and site performance
Marketing preferences — newsletter opt-in status, if you subscribe
3. How we use information
Process, fulfill, and deliver orders
Communicate about orders, returns, shipping, and support requests
Create and manage customer accounts
Improve the website, prevent fraud, and maintain security
Send marketing messages only when you have opted in (you may unsubscribe at any time)
Meet legal, accounting, and tax obligations
4. Legal bases / consent
Where required, we rely on your consent, the performance of a contract (your order), our legitimate interests in operating a secure store, and/or legal obligations. You may withdraw consent for optional uses (such as marketing) at any time without affecting necessary order processing.
5. Sharing of information
We do not sell your personal information. We may share information with trusted service providers who help us operate the store, including:
Website hosting and security providers
Payment processors
Shipping and logistics carriers
Email and customer communication tools
Analytics tools (if enabled), using aggregated or limited technical data where possible
These providers are expected to use personal information only to perform services for us and to protect it appropriately. We may also disclose information if required by law or to protect rights, safety, and security.
6. Cookies and similar technologies
We use cookies and similar technologies for essential store functions (cart, login, checkout), security, and — where enabled — analytics or marketing. You can control cookies through your browser settings. Disabling certain cookies may affect checkout or account features.
7. Retention
We keep personal information only as long as needed for the purposes described above, including order history, warranty/return windows, accounting requirements, and legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; please contact us immediately if you believe your account or order information has been compromised.
9. Your rights
Subject to applicable law (including Quebec privacy law), you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion or de-indexation where applicable
Withdraw consent for optional processing
File a complaint with the Commission d’accès à l’information du Québec or another relevant authority
To exercise these rights, email info@fifiselect.com. We may need to verify your identity before responding.
10. Children
Our products are intended for children, but purchases and accounts are meant for adults. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can delete it.
11. International transfers
Some service providers may process data outside Quebec or Canada. Where this occurs, we take reasonable steps consistent with applicable law to protect your information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.
